Return & Refund Policy

Last updated: 01/10/2023
At Bbloom , we want you to be completely satisfied with your purchase. We understand that sometimes returns and refunds may be necessary. Here are the details of our return and refund policy:

Return Period :

You have 14 days from receipt of your order to request a return.


Products Eligible for Return :

We accept returns for products that meet the following criteria:

  • The product must be in its original condition, unused and undamaged.
  • The product must be accompanied by its original packaging, labels and accessories included.
  • The product must not be part of our list of non-returnable items (e.g. personalized items).

Return Costs :

Return costs are the responsibility of the customer.


Return Request :

To initiate a return 2 options:

  • Complete this form
  • Contact our customer service at sav@bbloom.fr with this information:
    • Name
    • First name
    • E-mail
    • Order Number
    • Order date & Product(s) concerned
    • Reason/Message

Any return request must be the subject of a prior request via one of these two methods


Return Process :

Once your return request is approved, please return the product within 5 days to the following address:


Bbloom - Matthieu Lemée

51 rue Marceau

33110 Le Bouscat

FRANCE


Be sure to include a copy of the original invoice or packing slip with the returned product.

We recommend that you make the return using a solution that allows parcel tracking. Otherwise, if the returned parcel does not reach us, it would not be possible to launch an investigation with the postal services to ask them to locate it, making a refund impossible.



Reimbursement Terms :

When we receive the returned product, we will check that it is in good condition and then we will proceed with the refund within 10 working days.

Shipping charges, if applied to the order, will not be refunded.


We will refund you using the same payment method as the initial transaction.

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In case of payment by gift card:

  • 100% gift card payment: reimbursement will be made in gift card
  • Payment by gift card + bank card: reimbursement will be made to the bank card as a priority

If you have paid duties or taxes directly to the relevant authorities for the importation of the products you wish to return, we accept no liability for any claim for reimbursement of such duties or taxes.


The refund may be reduced in the event of damage to the product(s) resulting from improper handling by you. If we process the refund before having had the opportunity to inspect the product(s) and we subsequently discover improper handling, you will be required to pay a corresponding amount.


We advise you to keep your delivery note until you receive your refund.


If the item you are returning was purchased in a currency other than your local currency, any refund will be made in the currency of purchase. Due to currency fluctuations, the amount refunded may be more or less than the price originally paid.


Customer Service :

If you have any questions regarding our return and refund policy, please do not hesitate to contact us at sav@bbloom.fr

Our team is here to assist you.



At Bbloom , we are committed to ensuring your satisfaction at every stage of your shopping experience. We hope this return and refund policy gives you peace of mind knowing you can buy with confidence.